Welcome to House of Brands Support
We’re here to ensure your shopping experience is seamless, transparent, and delightful. Below are answers to the most common customer queries:
Can I place a single item order?
Absolutely! We offer single-piece delivery across India. No minimum quantity is required.
Are your products original and quality-checked?
Yes. All products listed on our website are 100% original, brand new, and quality-verified by our in-house team before dispatch.
How do I place anorder?
- Browse your desired category (Sunglasses, Lingerie, or Watches)
- Select the product and size (if applicable)
- Add to cart and proceed to checkout
- Enter your shipping details and choose a payment method
- Place your order and get instant confirmation via email/SMS
What payment options are available?
We accept:
- UPI (Google Pay, PhonePe, Paytm)
- Credit/Debit Cards
- Net Banking
- Cash on Delivery (COD) – Available on select pincodes
Do you charge for shipping?
Free shipping fee applies to all orders including COD options (shown at checkout)
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS and email. You can also log in to your account and check under “My Orders.”
What is the delivery timeline?
- Orders are dispatched within 24–48 hours
- Delivery takes 3–7 business days, depending on your location
Can I return or exchange an item?
Yes, we offer a hassle-free return & exchange policy.
1.Items must be unused, in their original condition, and can be returned within 7 days of delivery only if a manufacturing defect is found in the product.
2.Lingerie and items purchased under offers like BOGO are non-returnable due to hygiene and promotional policy. Refer to product details for return eligibility
What if I receive a damaged or wrong product?
We’re sorry! Please contact us within 48 hours of delivery with clear photos, and
we’ll ensure a prompt resolution— with a replacement.
Do you offer giftwrapping or custom messages?
Yes. You can select gift wrap and add a personalized message during checkout for birthdays, anniversaries, or special occasions with an additional fee.
Is this website safe for online payments?
Yes. www.houseofbrands.in uses SSL encryption and trusted Indian payment
gateways to ensure 100% secure transactions.
Do you sell on otherplatforms too?
Yes, we are OEM partners for platforms like Myntra and Amazon, but you’ll find
exclusive products and better prices only on our official site
Need More Help?
- 📧 Email: care@houseofbrands.in
- 📲 WhatsApp: +91-9871000890
- 🕐 Support Hours: Mon–Sat, 10 AM to 6 PM