Your Privacy, Our Responsibility
At House of Brands (www.houseofbrands.in), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop on our website or interact with our team.
🔒 1. Information We Collect
We collect personal information when you:
- Place an order
- Contact customer care
- Submit a wholesale or OEM enquiry
- Subscribe to our updates or catalogue
This may include:
- Name, email ID, mobile number
- Shipping and billing address
- Payment method (processed securely)
- Business details (for B2B enquiries)
- Device/browser info and browsing behavior
We do not store card or UPI details—all payments are processed through secure third-party gateways.
🛡️ 2. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Provide order updates and customer support
- Share invoices, tracking, or return info
- Respond to your queries or catalogue requests
- Improve your shopping experience
- Send occasional offers or newsletters (only with your consent)
🤝 3. Information Sharing
We do not sell or rent your personal information.
We may share data only with:
- Logistics and shipping providers
- Payment gateway partners
- Customer support systems
- Marketplace partners (only with your consent)
🌐 4. Cookies & Tracking
We use cookies to:
- Save your preferences
- Provide a smoother shopping experience
- Analyze website performance
You may disable cookies in your browser, but some features may not work optimally.
📧 5. Email, SMS & WhatsApp Communication
By placing an order or submitting a query, you agree to receive:
- Order confirmation and dispatch alerts
- Support responses via email or WhatsApp
- Marketing messages (you can unsubscribe anytime)
🧑💻 6. Data Security
We ensure secure handling of your data through:
- SSL encryption
- Secure payment gateways (e.g., Razorpay, Shopify Payments)
- Limited access to internal customer records
👤 7. Your Rights
You have the right to:
- Access or correct your information
- Unsubscribe from promotional emails
- Request deletion of your account/data
- Contact us for any privacy-related concern
📝 8. Policy Updates
This policy may be revised from time to time. The latest version will always be posted on this page.
Last updated: June 17, 2025
📬 Need Help? Contact Us
Have questions about your data or privacy?
Reach out to us at:
📧 care@houseofbrands.in
📞 +91 9871000890
🕐 Support Hours: Mon–Sat, 10 AM to 6 PM